"Service is the lifeblood of any organization. Everything flows from it and is nourished by it. Customer service is not a department.... it's an attitude"
VAC is extremely proud of its system support. VAC provides system support services 24 hours per day, 7 days per week, 365 days per year. Technical support options include a full turn-key solution or remote technical support of the equipment and associated network. We customize the support options that best fit the project at hand.
All trouble reports handled by VAC are processed through the Technical Assistance Center (TAC), located in Plano, Texas. Technicians collect the necessary information from the customer, utilize remote diagnostic capabilities to either resolve the problem or isolate the cause and take appropriate steps to ensure service restoration.